Frequently Asked Questions

Everything you need to know before your first visit.

Appointments & Scheduling

How do I schedule, reschedule, or cancel an appointment?

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You can schedule an appointment by calling or emailing us directly. To reschedule or cancel, please give us at least 24 hours' notice. Late cancellations (under 24 hours) and no-shows are subject to a $100 fee. We understand that unexpected situations happen — just reach out as soon as possible and we'll do our best to work with you.

What are your office hours?

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We are currently open on Tuesdays from 7:00 am to 7:00 pm and Sundays from 8:00 am to 6:00 pm. As a growing practice, we're focused on delivering exceptional one-on-one care. Additional days may be added in the future — contact us to be notified.

Do you offer home visits?

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Yes! We offer home visit sessions for patients who prefer treatment in the comfort of their own home, or for those who have difficulty traveling. Please contact us to inquire about availability and scheduling a home visit.

Your First Visit

What should I expect during my first visit?

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Your initial appointment will include a detailed discussion of your health history, followed by a thorough physical examination. Dr. SJ will provide hands-on treatment, identify aggravating factors, and work with you to create the right environment for your tissue to heal — along with a personalized home exercise plan to continue your progress between sessions. Plan for approximately 55 minutes for your first visit.

What should I wear to my appointment?

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Wear comfortable, loose-fitting clothing that allows easy access to the area being treated. For example, if you have a knee or hip issue, wear shorts. For shoulder or back issues, a tank top or loose-fitting shirt works well. Athletic wear is always a good choice.

How long are sessions?

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All sessions — initial evaluations and follow-up visits alike — are 55 minutes. Because we work on a one-on-one basis, every minute is spent focused entirely on you — no waiting, no rushing.

Insurance & Payment

Do I need a prescription to start physical therapy?

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No prescription is needed to begin physical therapy at Kinergy. New York State is a direct access state, which means you can start PT without a physician's referral.

Do you accept insurance?

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Kinergy Physical Therapy is an out-of-network provider. If you have a PPO plan with out-of-network physical therapy benefits, we bill your insurance directly on your behalf — no paperwork on your end. Your insurance reviews the claim and covers their portion, and depending on your plan, you may be responsible for your coinsurance. Visit our Insurance & Rates page for more information and to submit your insurance for benefit verification.

What does a session cost if I don't have insurance?

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If your insurance plan does not include out-of-network physical therapy benefits, we offer a direct payment option with a rate designed to fit your treatment plan. Please contact us to discuss your situation — we're happy to find an option that works for you.

About Treatment

How many sessions will I need?

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The number of sessions varies based on your condition, goals, and how your body responds to treatment. Dr. SJ will give you a realistic expectation during your initial evaluation. Many patients see meaningful improvement within 2–4 sessions, while more complex conditions may require a longer treatment course. Your progress is continuously reassessed so your plan evolves with you.

Will acupuncture be painful?

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Acupuncture needles are very thin — most patients feel little to no discomfort during insertion. You may notice a mild sensation of pressure, warmth, or tingling, which is normal and often a sign the treatment is working. Dr. SJ will always check in with you throughout the session and adjust as needed. Open communication is always encouraged.

Can physical therapy help with chronic pain?

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Absolutely. Chronic pain is one of the most common reasons patients seek physical therapy. Dr. SJ uses a combination of manual therapy, targeted exercise, and patient education to address the root causes of chronic pain — not just the symptoms. Many patients experience significant, lasting relief through consistent, personalized treatment.

We're happy to help

Can't find your answer above? Reach out — we respond quickly and are always glad to help.